Refund policy

Gnomish Printz Refund & Custom Order Policy

Because many Gnomish Printz items are custom-made specifically for each customer, custom orders are handled differently from standard retail products.

Custom Order Deposits
Custom project deposits are applied toward the final price of the approved project.

If Gnomish Printz determines that we cannot complete your requested project, your deposit will be refunded.

Once custom design work, model preparation, slicing, material preparation, or production has begun, the deposit may become non-refundable because time and resources have already been committed to the project.

Final Approval & Payment
A final project price will be provided before production begins. Production will not begin until the customer approves the final quote and any required remaining balance has been paid.

Custom-Made Items
Because custom items are produced specifically for the customer, we generally cannot accept returns or exchanges simply because the customer changes their mind after production has begun.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or significantly different from the approved project details, contact Gnomish Printz as soon as possible after delivery. Please include photos of the item and packaging so we can review the issue.

Depending on the situation, we may offer a replacement, repair, partial refund, or full refund.

Customer-Provided Information
Customers are responsible for providing accurate dimensions, spelling, names, colors, reference information, and other project details. Gnomish Printz is not responsible for errors that were approved by the customer before production.

Cancellations
Cancellation requests should be made as soon as possible. If production has not begun, we will review whether the order can be cancelled and refunded.

Contact
For questions about a refund, cancellation, or custom order, please contact Gnomish Printz through our Contact page.